Política de reembolso

14-day returns

We want you to love your MeltLoft. If it isn't right for you, you can request a return within 14 days of delivery.

How to start a return

Contact us through our contact page with your order number and the reason for the return. We will reply with the return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Conditions

• The request must be made within 14 days of the delivery date shown in your tracking.
• The blanket must be unused, clean, unwashed and in its original packaging, with the controller and all accessories included.
• For hygiene reasons, items that show signs of use, washing, odors, pet hair or damage caused after delivery cannot be returned.

Return shipping

Return shipping costs are paid by the customer, unless the item arrived damaged, defective or wrong.

Damaged, defective or wrong items

If your MeltLoft arrives damaged, defective or is not the item you ordered, contact us within 14 days of delivery with your order number and a photo or short video of the problem. We will send a replacement or issue a full refund, at no cost to you.

Refunds

Once we receive and inspect the returned item, we will email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to post it.

Bundle offers

If you bought a "Buy 2, get 1 free" pack, the refund for a partial return is calculated on the price you actually paid for the items you keep and return.

Exchanges

To change size, return the item following the steps above and place a new order.